Posts

Can you afford not to implement a MWS

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  Competitive Advantage users can see improvements within multiple departments. Implementing the software helps to keep you ahead of the competition because you no longer run the risk of making costly business mistakes, which could place you behind the pack instead of ahead Improved Process Efficiency An ERP solution eliminates repetitive processes and greatly reduces the need to manually enter information, which not only improves user productivity, but it eliminates the possibility of inaccurate data which could lead to making costly business mistakes. The implementation of an ERP system will also improve daily business activities by streamlining business processes, which makes it easier and more efficient for companies to collect data, no matter what department they’re working in Accurate Forecasting Enterprise resource planning software gives your users, and especially managers, the tools they need to create more accurate forecasts. think ahead and properly plan what they need f...

Service Team Empowerment with Technology Tools

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  The teams send to customer sites faces the customer. It is not the office staff or the manager. It is the client facing service team and technicians that represents the company. And it is this service team and technicians that must be empowered to deliver a superior customer service. Superior customer service brings repeat business for a company. The reality is that service teams that have been empowered with IT solutions, obtain information faster which in turn can influence superior customer service.    Let the truth be known. Companies that are still operating on pen-and-paper based systems are in the majority and their systems are error-prone. These manual systems hinder agility and productivity. Manual systems include waiting for service teams to return back to the office, submit paperwork which is fed into an excel spreadsheet. Resolving disputes based on these manual systems can be cumbersome.    To overcome some of these problems with technology, workf...

Business Operations: Can you enter the same river twice?

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  “No man ever steps in the same river twice, for it is not the same river and he’s not the same man” – Heraclitus, Greek Philosopher.   I came upon this saying of Heraclitus soon after graduating from university. At that stage of my life I knew that I knew a lot more than everybody else (or so I thought). And this saying of Heraclitus made no sense to me. Of course you can step into the same river twice. The river is still there, the flow has not changed and nor has the name changed. So how can you not step into the same river twice I asked myself? And of course, there was no answer to the question.   As my corporate career advanced, along with the greying of my hair, the saying started to make sense to me. It dawned on me that the only certainty that there is in life and in business is change. Nothing stays the same forever. Change is the only constant.  If I step into the river, it is only a small part of the river that is being disturbed. Some of the riverbed mig...

The Value of Business Process Automation

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  Background to Business Process Automation The saying goes that persons living in the past will not own the future. This truth is equally applicable to organizations refusing to adapt to what modern technology offers. In life, and in business, the only constant is change whether we like it or not. The present business world is happening in a fast-paced environment where informed clients expect immediate service.   It is true that bureaucracy and the nature of human beings lead to errors which results in more expenses and more complexity.   One strategy to stay current with in an ever changing business environment is through  business process automation . It is a strategy which responds to the current needs of an increasing competitive market.   Business Process Automation requires the optimal use of technology to execute recurring tasks or processes to enable the replacement of manual effort. Routine tasks performed with great frequency fall in the category of ...