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Spend to Save – Wisdom or Myth?

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  It is fact that the COVID-19 pandemic has globally created havoc and the world is still reeling under the consequences. Moreover has this tragedy affected the global economy and the way in which business is conducted. However, the economists and other influential people are telling us that the worst is yet to come. Amidst al the doom and gloom, there are businesses that still operate or are busy desperately to find ways and means to survive. Survival is applicable to all scale of businesses – from the smallest solo operator to global conglomerates. Human ingenuity and entrepreneurial is being tested like no other time in history. The world has survive in the past. There were global conflicts and pandemics that  tested the existence of mankind, but the world has survived.   In a quest to survive, business owners and managers must look at every available avenue to find the best possible solution. One of the main items being scrutinized is the matter of cost or expenditure. It is a well

MobiWork - Planning & Scheduling

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  Introduction With the introduction of the 4 th Industrial Revolution, paper-based systems are slowly being phased out to make way for digitized business processes. Many organizations have adopted mobile workforce software solutions to leverage the advantages of paperless, cloud-based systems to maximize efficiency and to lower overhead costs . The use of such systems strives to enforce business rules that are being followed every time. Employees can be held accountable when deviations occur.   MobiWork is a mobile workforce system solution that has been successfully implemented globally. In this article attention is drawn to the functionalities available in the MobiWork system that assists in the planning, scheduling, and dispatching of resources. Functionalities available for Planning and Scheduling This article will only focus on the functionalities related to planning and scheduling. More articles will follow to explore functionalities and these functionalities can be utilized

MobiWork for the Construction Industry

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  Introduction The construction industry was not spared the impact of the COVID-19 pandemic but easing of the lockdown regulations to level 3 from 1 st June 2020 in South Africa saw a gradual re-activation of construction activities. Construction companies, like all other companies, need to adjust to the “new normal” and break away from traditional business models. This article strive to look at possible solutions available for construction companies in the marketplace. Industry Challenges Deloitte Global Leader - Engineering and Construction, Javier Parada , list several challenges for the construction industry in an on-line article. The challenges boil down to a scenario of smaller demand for construction projects, financial constraints, the demise of smaller sub-contractors and internationalisation becoming less of an option. Two key questions that need answering are the following: ·         How to maintain safety of employees? ·         How can technology be used to

Invoicing Problems faced by Field Services Companies

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  Background You know your company is doing excellent work for customers. Your field staff is dedicated in delivering service excellence and you have a great customer base. Your admin staff has all the tools to serve company staff and customers alike. However, if your invoicing function is not performing properly, your company will not be in business for long. Incorrect invoices will result in late payments or no payments at all. This has detrimental effect on your cashflow when overheads cannot be paid. Consistent invoice problems may also result in reputational damage for the company.   And unfortunately, until an invoice has been settled, the client has the financial upper hand. Invoice related problems Problems with invoices come in many shapes and sizes. Experience resulting from working with field services companies have shown the following areas as problematic for invoice processes: 1.      Missing invoices – invoices not reaching their intended recipients are not

Field Technician Performance Evaluation

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  The value of a Mobile Workforce Solution Background An employee performance evaluation or appraisal is a review of the employees’ overall contribution to the organization. It is an evaluation of the employee skills, achievements, and growth – or the lack thereof. Performance evaluations are used to provide feedback on performance over a specific period of time. Besides the feedback are performance reviews also used to justify adjusted remuneration as well as possible corrective actions. Corrective actions could include re-deployment, additional training and in some extreme cases even service termination. The idea of employee performance review is sound from a managerial perspective. The system performance review however is not without problems. The problems that rise from this intervention happens because of human involvement in the process.   This article will look at some documented problems associated with the process of employee performance review for technical staff in

Your Word is Your Bond

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  Introduction  Today we live in a world, and in a society, where corruption is rife. It seems that everyone is trying to wrangle their share of the pie irrespective of the cost to their fellow man or to society at large. With corruption comes the question of trust. Can the next person be trusted with what was being said and promised? Is the next person of good character and worthy to be trusted? In previous generations when the world was less connected and communication was not technologically supported, a persons’ handshake was sacred. The handshake sealed the deal and every participants’ word was his or her bond. Stated in simple terms, a bond is an agreement with legal force. But it is true that we no longer live in a world where our words are our bonds. The world has shrunk to a global village and everybody is connected in the digital world. Handshakes have been replaced by large volume contracts with a multitude of signatures. These contracts are in a sense the life-blood o

When is your company going Paperless?

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  What is Wrong Using Paper? Paper has been part and parcel of companies for great length of time. Paper are being used for record keeping and is at the heart of business processes. Paper documents are light and flexible – makes them easy to handle and store. But paper is also fragile, tedious to copy and difficult to transmit over multiple locations.   To file, store and retrieve paper records is an expensive exercise. The cost of paper systems is enhanced by printing and copying equipment, fax machines, inks, and other office supplies. Paper records take up space with filing cabinets and boxes of archived folders. Space that could be released for revenue generating business processes.   Paper-based systems is time consuming. Employees have to wait upon each other for the release of reports and summaries. The retrieval of important documents could get very time-consuming with misfiled or misplaced documentation. There is also the added risk of important documentation getting des